FAQ

Order Status

Can I cancel my order?

If you wish to cancel your order, please notify us via email on info@facesotearth.com within one hour of your purchase & we can process your cancellation before it ships out. 

Can I change or modify my shipping address after purchase?

If you wish to change your address, please notify us via email on info@facesotearth.com within one hour of your purchase. Once orders are shipped out, we are no longer able to modify your address. 

I haven't received my confirmation email, what do I do?

If you are unable to locate your order confirmation, please check your spam or junk mail. If you still cannot find the email, please contact info@facesotearth.com

How do I check my order status?

To check the status of your order, please log in to your account here 

If you do not have an account, please create one using the email from your last order.  

Payment 

What payment methods do you accept?

We accept all major credit/debit cards (VISA, Amex, MasterCard) & PayPal. 

My payment is not processing, what should I do?

We recommend you contact your bank or card issuer for further assistance.